Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Ending contract

Hi all, wanted to know if there is anyway I could end my pay monthly contract (through the small print) early because I'm not happy with the service or getting what I pay for?For a while now I have had to switch my connection to 3G because the 4G is ...

S6 edge overheats and shuts down

My S6 edge has twice now recently shut down two apps (radio and bluetooth) because it says it has overheated and is really (very) hot to touch. On occassions, when I have turned the camera on, I have heard a buzzing/fizzing sound for a few moments be...

newtothis by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contract ends soon

My contract ends 01/09/20. Will payments stop automatically or do I still need to give notice. My son wants to take a new sim only deal when the contract ends and pay from his own account, is this possible

Sge by Level 1: Joiner
  • 2 replies
  • 0 kudos

Apple watch

Hi I am buying an Apple Watch how much do o2 charge per month for cellular use ? Thanks

Dalamps by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 Billing has blocked me making external calls !!

So I am on pay monthly (new phone) and ported my old number to my new phone, set up two direct debits one for the phone and one for the airtime. Neither of these dd's have been taken and today I get a text message saying my outbound calls are blocked...

gokiwi64 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone details on account

Recently changed phones, tariff and sim type (now on eSim) but account still shows old phone. Can’t find anyway to change it. Also still getting upgrade offer every login even though i’ve just done it. Anyone know how to change it?

Family discount

Need advice on the Family Plan.I have recently taken out a monthly contract for me and my husband and a pay monthly sim for my son. (With me being the Lead connection).I am wanting to get a monthly sim for my Elderly dad, would I be able to add him o...

Mobile Phones Direct deal

Hi!My contract ends towards the end of November, however my phone is falling apart and I'd like to get a new phone. I looked at the free upgrades I can get with o2, however they're all too expensive. I've seen a really good deal with Mobile Phones Di...

lowun by Level 1: Joiner
  • 1 replies
  • 0 kudos

Want to get my daughter a mobile

Hi everyoneSorry if this has already been posted before I want to get my daughter an iphone and contract but have it in with mine so i can pay all together monthly? Is this possible? She has a pay as you go at the moment but it's a nightmare and I fe...