Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Aerial - totally misled about who/what they were. Can I still get out of it?

I spoke to a man two weeks ago, who has misled me into taking a contract out with Aerial (I distinctly remember asking if he was part of 02, and he said yes). I believe I have a few months left of my 02 contract, but it may have been switched over al...

Resolved! Help please

Already have a contract phone but want to switch to a sim only deal. Upgrade options if I clear my device plan off for sim only plans are not as good as just getting a new sim only deal. Is it possible to order a sim only contract first and then go a...

Resolved! SIM only to handset - bad credit

I've had a sim only deal for 6 months and become eligible for upgrade tomorrow. I have horrible (but slowly improving) credit and have been assured the upgrade will not be subject to a credit check, however my question is, will I be limited to very b...

Airtime only contract

I have an airtime only contract having paid off my phone which is costing me £35+ a month This seems extortionate to me My contract is due to end shortly What are my options?

Resolved! Discount

I was offered a discount in store but when I checked with customer service they said they can't see it. When I spoke to the manager in store they claimed it doesn't show until the next month bill. How can I find out if the discount is going to be app...

Resolved! Replacement phone

Phone went in the sea, need a replacement

Volt

Hi, i added my Virgin Media account around a month ago and it still isnt showing as active on My O2 Side or my Virgin media side.Is there a way to check into this ?

Resolved! Returning device help

Hi I took a contract out for a Nintendo switch but changed my mind couldn’t get through to anyone to cancel it and now it’s arrived I still can’t get through to anyone to help return it I’ve called so many times now and they all don’t understand and ...

Account says Overdue Bill but my account was charged

I encountered trouble the middle of last month where my bank account was charged whilst I was in the red, and it failed. However I sorted it out and I paid the bill, but last weekend my data was cut off, I have full signal but I am unable to send or ...

Resolved! Charges abroad

Currently in Corfu with my boyfriend and we have both inccured extra charges as for some reason thinks we’re in Albania which we are not. Please can you help.

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