Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switch up changng

Afternoon all. Apologies if this is in the wrong area, my first post. I've just heard from one of my local O2 stores that switch up is changing to every 3 months now. Anyone confirm if this is true?

Old o2 account showing up in credit report as owing £400+

I've been trying to get to the bottom of this and wondered if anyone else had any success with getting o2 to clear down an old account.The old account in question was set up but then closed down within the 14-day cooling-off period. I then started to...

Been charged for a photo message I didn't send

I've just looked at my bill and I have been charged a photo message on 4th August at 00:21 hours which did not have a photo in it. I want that money refunded please.

Resolved! Overcharged on my next bill

I am on a fixed tariff of £18 per month. Yet I am going to be charged £33+ for August. It shows that I am being charged for Disney + which I have not signed up or and have no interest in. Please amend.

Resolved! Pay Monthly Discount Suddenly Stopped.

Hi everyone. For the last four months I have been getting a discount of £14.67 off my pay monthly tariff, but this month it has suddenly stopped, causing my bill to rocket to £40.30. This has come as a shock as I was told that the only increase I wou...

Resolved! My Final Bill - Unable To Pay, No Option To???

Hi, I recently was coming to the end of my contract. I have switched network and done this via PAC code. Account disconnected 22nd. Since then, no access to my o2 app (which I understand, fair enough). The website still lets me log in, but shows no o...

Why is O2 so useless? - anyone else having connection problems in N22?

We have been having problems with O2 connectvity at our house for 4 months now. Despite complaints online, twitter, chat, phone and finally the complaints service, they still can't seem to sort it out. How can a mast takes 4 months to fix. And even t...