Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237871 Views
  • 2 replies
  • 2 kudos

Resolved! Payment Error

Hi, I tried to switch my Pay as you go plan (£10 Big Bundle) to Rolling plan. But at payment stage, there was a payment error with the message "We couldn't take your payment.Please check your card details and try again.If you continue to get this iss...

Naoto by Level 1: Joiner
  • 859 Views
  • 1 replies
  • 0 kudos

Resolved! Dont have a debit card

I tried to buy a new sim card as a new 02 customer and when i reach the basket it only allows me to pay with a debit card when i have a credit card

deimante1 by Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim

We have managed to lose the sim that was sent for my sons phone for a new pay monthly account. He’s currently been on pay as you go. Can we get a replacement sent out? Also, can we keep the existing number?

Milord by Level 1: Joiner
  • 669 Views
  • 2 replies
  • 0 kudos

Resolved! Can't receive calls - Can I leave O2

I can't receive calls with my sim. I've tried resetting the phone, settings, switching phones, and nothing works. It says I have signal, and I can make calls (sometimes). I would like to leave O2 with no extra charges as I'm not receiving the service...

Resolved! Exchange upgrade phone

I have received my upgrade phone today and I’ve ordered the wrong size, it should have been the iPhone 14 yellow not the iPhone 14 plus. How do I exchange please?

Dan351 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Stop SMS billing alerts

Hi,I'm trying to disable SMS billing alerts and the team on 202 support tell me they can't do this anymore.Any advice on how to avoid being charged for unwanted O2 texts when roaming outside of the UK? Thanks

jimbo_19 by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! migration from Virgin to O2

Hi I will migrate from Virgin to O2 and want to pay less. How to do it? 

TR12 by Level 1: Joiner
  • 325 Views
  • 1 replies
  • 0 kudos

Resolved! Still no code for free galaxy buds pro (45 days)

I’m currently about 45 days since purchasing my S23 Ultra, was told code to redeem free buds would be sent via text message after 30 days!?. im still waiting. Just interested to hear if anyone has received their code yet, and after how many days!?.Me...

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GIBXO by Level 1: Joiner
  • 993 Views
  • 2 replies
  • 0 kudos

Resolved! Make A Payment

Hi, I just wanted to know that if I make a payment on my airtime bill, will that month's payment still go out at the stated date?

HM300 by Level 1: Joiner
  • 379 Views
  • 1 replies
  • 0 kudos