Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff increase

My tariff has increased this month by over £4 - why is this?I was not notified of any changes to my fixed tariff.

Resolved! Samsung S23 Ultra 256Gb RAM Size

The O2 product page does not list the ram capacity for the 256Gb model. Does anyone know if it is 8 or 12Gb?

Resolved! Charges abroad

I’m in Corfu with my partner and we’ve both had charges saying we are in Albania, when we’ve only been in Greece. My partner has posted on here and had help from Emma with her extra charges but said I need to do mine separately please could I get som...

Resolved! When does my contract end

Hi, just wanted to enquire the end date of my contract please

Resolved! Contract End

Hi,I am the bill payer for my son,s O2 Account. This contract is coming to an end on the 04/06/23 and I will be ending this. I have my own account with O2 and the bills aren,t getting any cheaper!!He wants to get a new Sim Card Only deal and has been...

Resolved! Order status not known

Hi, i have made an order yesterday and i don't know anything about it, when i'm supposed to collect it and if it's active or not?

Resolved! Remove sim deal

Hi is it possible to remove the sim only deal I have as i don't use or need a second mobile number, its a 12month deal which ends September 23

Resolved! send cap

I would like to remove my send cap

Resolved! Impossible to cancel, freeze or ask for a sim card replacement

Well, I just found out it's IMPOSSIBLE to ask for a new sim card replacement without calling them (from what number?) or going to the shop. Since I work 10m away from my nearest shop, they don't take anymore customers before 20m or so to closing time...

Resolved! Free gifts February Pixel 7 pro

I bought my pixel 7 pro on the 24th of Feb 2023 and there were no promotional gifts or offers. I could see that there are a few gifts for the pixel 7 pro for March to May buyers. Is there anyway I can claim gifts for purchasing the phone in February?

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