Number change

[Juju1]

Hello I've just received my new phone I transfered everything from my old phone to new phone entered pac code to keep old number this was yesterday midday I was given temporary number. But I've still not heard anything yet I've tried turning phone on and off ,not even received txt message from o2 

[Cleoriff · Accepted solution]

@Juju1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202