Why don't 02 answer!

[Anonymous]

This is the third day I have tried to get through to 02 call centre to discuss my account. Waited 45mins plus! Really bad customer service.

[MI5]

Keep pressing zero....

[Anonymous]

If it's a low level account enquiry then try Live Chat.


http://www.o2.co.uk/mobile/contactus

[jonsie]

The wait is getting longer at certain times of the day to get through on the phone lines. Best times to ring are early morning and early afternoon. You have to be patient I'm afraid.

If it's not urgent you could try webchat or Email

[Anonymous]

Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand  them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,

[perksie]

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@Anonymous wrote:

Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand  them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,

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Let's hope the standard of English used at the call centres is no worse than that seen here.

O2 also have UK call centres where people whose origin may well not be from this country, this causes no problem for most people.

[Anonymous]

English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist

[jonsie]

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@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist

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Got to agree!

[Bambino]

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@jonsie wrote:

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@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist

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Got to agree!

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I have to agree as well, and also with Perksie's comment about the standard of English in general in many threads. I realise that English is not the first language of many people who post in this forum, but there is a spell checker, if people would but just use it. 

[Anonymous]

Totally agree we are 4 days on without a 2g mast signal

I drove 15 miles to get other signal yesterday then rand 202 waited 45 mins in queue and gave up.Live webchat staff useless - they don't have an email system to relay my concern to right dept - Ithink not !!

4 days on still nothing