Why don't 02 answer!

Anonymous · ‎09-10-2013

This is the third day I have tried to get through to 02 call centre to discuss my account. Waited 45mins plus! Really bad customer service.

MI5 · ‎10-10-2013

@Anonymous wrote:
Totally agree we are 4 days on without a 2g mast signal
I drove 15 miles to get other signal yesterday then rand 202 waited 45 mins in queue and gave up.Live webchat staff useless - they don't have an email system to relay my concern to right dept - Ithink not !!
4 days on still nothing

Email link is in post 4 above by jonsie

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-10-2013

Here again....Email

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎10-10-2013

@Anonymous wrote:
Totally agree we are 4 days on without a 2g mast signal

If you know from here that a mast is down:

http://status.o2.co.uk/

there is no need to contact O2 as they will be aware of it and will have it fixed as soon as they can, there is nothing else you can be told.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

O2

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

Charged double for Monthly Bill

Phone blocked

Sim only renewal coming up

Calls and SMS temporarily unavailable