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Why don't 02 answer!
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on ‎09-10-2013 09:50
Re: Why don't 02 answer!
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on ‎09-10-2013 10:01
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: Why don't 02 answer!
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on ‎09-10-2013 11:21
Re: Why don't 02 answer!
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on ‎09-10-2013 11:29
The wait is getting longer at certain times of the day to get through on the phone lines. Best times to ring are early morning and early afternoon. You have to be patient I'm afraid.
If it's not urgent you could try webchat or Email

Re: Why don't 02 answer!
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on ‎09-10-2013 13:55
Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,
Re: Why don't 02 answer!
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‎09-10-2013 14:02 - edited ‎09-10-2013 14:07
@Anonymous wrote:Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,
Let's hope the standard of English used at the call centres is no worse than that seen here.
O2 also have UK call centres where people whose origin may well not be from this country, this causes no problem for most people.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Re: Why don't 02 answer!
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on ‎09-10-2013 22:28
Re: Why don't 02 answer!
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on ‎09-10-2013 22:34
@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist
Got to agree!
Re: Why don't 02 answer!
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on ‎09-10-2013 23:06
@jonsie wrote:
@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racistGot to agree!
I have to agree as well, and also with Perksie's comment about the standard of English in general in many threads. I realise that English is not the first language of many people who post in this forum, but there is a spell checker, if people would but just use it.

Re: Why don't 02 answer!
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on ‎10-10-2013 10:14
Totally agree we are 4 days on without a 2g mast signal
I drove 15 miles to get other signal yesterday then rand 202 waited 45 mins in queue and gave up.Live webchat staff useless - they don't have an email system to relay my concern to right dept - Ithink not !!
4 days on still nothing