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Anonymous
Posts: 0

Why don't 02 answer!

This is the third day I have tried to get through to 02 call centre to discuss my account. Waited 45mins plus! Really bad customer service.
Posts: 115,434
Topics: 571
Solutions: 15,797
Registered: ‎04-04-2012

Re: Why don't 02 answer!

Keep pressing zero....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: Why don't 02 answer!

If it's a low level account enquiry then try Live Chat.


http://www.o2.co.uk/mobile/contactus
Posts: 83,875
Topics: 578
Solutions: 4,216
Registered: ‎04-01-2009

Re: Why don't 02 answer!

The wait is getting longer at certain times of the day to get through on the phone lines. Best times to ring are early morning and early afternoon. You have to be patient I'm afraid.

 

If it's not urgent you could try webchat or Email

Anonymous
Posts: 0

Re: Why don't 02 answer!

Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand  them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,

Posts: 27,019
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Registered: ‎29-07-2008

Re: Why don't 02 answer!

[ Edited ]

@Anonymous wrote:

Because they have so many complaints they dont have the staff to answer yur call. then you will be put thru to a call centre, where a lovely (i am serious) person will do their best to help you, unfortunately, you may not be able to understand  them and tem you, because of differing regional accents, yours i guess being engish , theirs being asian of some descripton, i apologise if i appear flippant, i mean no disrespect to any one in any call centre,


Let's hope the standard of English used at the call centres is no worse than that seen here.

 

O2 also have UK call centres where people whose origin may well not be from this country, this causes no problem for most people.

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Anonymous
Posts: 0

Re: Why don't 02 answer!

English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist
Posts: 83,875
Topics: 578
Solutions: 4,216
Registered: ‎04-01-2009

Re: Why don't 02 answer!


@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist

Got to agree!

Level 70: Enigma
Posts: 16,810
Registered: ‎31-03-2010

Re: Why don't 02 answer!


@jonsie wrote:

@Anonymous wrote:
English is not a regional accent surely, especially not in the terms expressed by janie333 who to my mind is actually bordering on racist

Got to agree!


I have to agree as well, and also with Perksie's comment about the standard of English in general in many threads. I realise that English is not the first language of many people who post in this forum, but there is a spell checker, if people would but just use it. Smiley Frustrated

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Why don't 02 answer!

Totally agree we are 4 days on without a 2g mast signal

I drove 15 miles to get other signal yesterday then rand 202 waited 45 mins in queue and gave up.Live webchat staff useless - they don't have an email system to relay my concern to right dept - Ithink not !!

4 days on still nothing