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When you move to another network do O2 delete all your account details

Pepsie
Level 1: Joiner
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If you move to another Network do O2 delete all your account details immediately or do they have to keep your account details for a certain period

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MI5
Level 94: Supreme
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@Pepsie
Your basic details have to be kept for 6 years for audit purposes.
This is a legal requirement.
Billing history is kept for 2 years.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143186 Posts
  • 632 Topics
  • 27459 Solutions
Registered:
@Pepsie
Your basic details have to be kept for 6 years for audit purposes.
This is a legal requirement.
Billing history is kept for 2 years.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hi @Pepsie, welcome to our community! Let us know if you have any further questions the community could help you with.

 

Cheers for the information @MI5thumbsup

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