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Anonymous
Posts: 0

When to expect delivery?

Hi Guys,

 

I placed an order this morning for a new phone and contract with free next day delivery. The order status has remained as 'in progress' all day, so I have online chatted with two agents this afternoon and evening and still don't know what's going on. I've had no email except the initial one that comes straight after ordering.

 

They both told me I'd passed the credit check ok.

 

The chat this evening the guy said because I didn't pay £10 for next-day delivery I had 3-5 day delivery. Yet from my order email it says : "consumerSmiley Very HappyeliverySmiley Very HappyeliveryFree Next Day Delivery £0.00"

 

So, should I expect delivery tomorrow despite my order still saying 'in progress', or 3-5 days, or something else? lol

 

Thanks, Russ

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Posts: 80,555
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: When to expect delivery?

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Anonymous
Posts: 0

Re: When to expect delivery?

Ok, third time lucky, managed to get a livechat advisor who knew what he was talking about and was able to communicate clearly!

 

It appears that because it's a new contract it takes 3-5days, not next day.

 

However, the ordering process and my order status both stated clearly that it was free next-day delivery. This is apparently false. Where do I go to notify/complain about this error with the ordering process so that others are not mislead the same way?

 

Thanks, Russ

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: When to expect delivery?

Try a private message to the Community Manager Leonard, blue envelope in the top right hand corner, he can pass this back to the web team.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Highlighted
Anonymous
Posts: 0

Re: When to expect delivery?

Hi there,

Here I am. Smiley Happy
I'll drop you a message in a sec Aeggil.

Cheers,
Leonard
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Anonymous
Posts: 0

Re: When to expect delivery?

Thanks Leonard for the PM and assistance there. Smiley Happy

As an update, I now have a tracking number which says delivery tomorrow between 9am-1pm. So in the end it was neither next day nor 3-5day...it was 2 day delivery lol. My main concern was I wanted it for the weekend, so I'm happy Smiley Happy

Thanks all who posted for your help Smiley Happy

Russ
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: When to expect delivery?

Glad to help, good luck with the new phone. Smiley Happy

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1