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mindreadertype · ‎01-10-2018

Hello

I’m currently in the US. My phones been fine but over the last few days it’s refused to let me send iMessages or WhatsApp’s or emails unless connected to WiFi. It’s been fine for internet usage like safari and Facebook etc... anyone have any ideas how I can fix it. I’ve tried all the obvious resets etc...

MI5 · ‎01-10-2018

It's a long shot as some data services are working, but you could also try a different apn.
If yours is "idata.o2.co.uk" try "mobile.o2.co.uk" or vice versa.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-10-2018

Try manually searching for a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mindreadertype · ‎01-10-2018

Yep. Tried this. Only letting me get data with AT&T annoyingly.

MI5 · ‎01-10-2018

Have you also checked to see if mobile data is enabled for those apps that aren't working?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎01-10-2018

@mindreadertype You'll get connected to either AT&T or T-Mobile, whichever is the stronger signal in the area you're in. You won't connect to Verizon or Sprint.

I DO NOT WORK FOR O2

MI5 · ‎01-10-2018

It's a long shot as some data services are working, but you could also try a different apn.
If yours is "idata.o2.co.uk" try "mobile.o2.co.uk" or vice versa.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mindreadertype · ‎01-10-2018

I don’t think you can turn it off or on for iMessage but either way it’s on for everything

mindreadertype · ‎01-10-2018

The son setting change worked! Thank you

mindreadertype · ‎01-10-2018

Apn settings even!

MI5 · ‎01-10-2018

Strange but pleased it worked for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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