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Level 1: Joiner
Posts: 11
Registered: ‎06-07-2018
Accepted Solution

Weird internet when abroad

Hello

I’m currently in the US. My phones been fine but over the last few days it’s refused to let me send iMessages or WhatsApp’s or emails unless connected to WiFi. It’s been fine for internet usage like safari and Facebook etc... anyone have any ideas how I can fix it. I’ve tried all the obvious resets etc...
Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Weird internet when abroad

Try manually searching for a different network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎06-07-2018

Re: Weird internet when abroad

Yep. Tried this. Only letting me get data with AT&T annoyingly.
Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Weird internet when abroad

Have you also checked to see if mobile data is enabled for those apps that aren't working?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,688
Registered: ‎31-03-2010

Re: Weird internet when abroad

@mindreadertype You'll get connected to either AT&T or T-Mobile, whichever is the stronger signal in the area you're in. You won't connect to Verizon or Sprint.

I DO NOT WORK FOR O2

Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Weird internet when abroad

It's a long shot as some data services are working, but you could also try a different apn.
If yours is "idata.o2.co.uk" try "mobile.o2.co.uk" or vice versa.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 11
Registered: ‎06-07-2018

Re: Weird internet when abroad

I don’t think you can turn it off or on for iMessage but either way it’s on for everything
Level 1: Joiner
Posts: 11
Registered: ‎06-07-2018

Re: Weird internet when abroad

The son setting change worked! Thank you
Level 1: Joiner
Posts: 11
Registered: ‎06-07-2018

Re: Weird internet when abroad

Apn settings even!
Highlighted
Posts: 88,645
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Weird internet when abroad

Strange but pleased it worked for you Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)