Viewing bill online error

[Anonymous]

Ivebeen with O2 now for nearly 4 years, give or take and over the past year or so I have not been able to view my bill or any other details when I login. The only thing I can do is view my personal details (ie: my address and name) and check my upgrade date, if I try anything else it just takes me back to the login screen even though I am still logged in! 

I spoken to people at O2 endless amounts of time to no avail, they have promised me everything time that someone will fix it or get back to me and they NEVER have. To say Im annoyed by this is putting it mildly.

i want to cancel my account as soon as I'm able to (i think my contract ends end of Jan 2013) but need to know if I'm able do this without being ignored and if I can get any compensation for basically being ignored over and over again.

im only writing this on here out of sheer frustration and I the hope someone at O2 might read this and sort it out! Thanks

[Anonymous]

I understand your frustration, its such a silly thing that should be easy to sort out. 

Time to send a full on attack email I think leaving nothing open and give them a ultimatum.

I know you have sent mail. done phone calls etc but a real big push of a email may keep them up the **** enough to push it forward.

Keep going and chin up. It makes us wiser to deal with this issues in the future.

If I acan help in anyway, just ask.