Viewing bill online error

[Anonymous]

Ivebeen with O2 now for nearly 4 years, give or take and over the past year or so I have not been able to view my bill or any other details when I login. The only thing I can do is view my personal details (ie: my address and name) and check my upgrade date, if I try anything else it just takes me back to the login screen even though I am still logged in! 

I spoken to people at O2 endless amounts of time to no avail, they have promised me everything time that someone will fix it or get back to me and they NEVER have. To say Im annoyed by this is putting it mildly.

i want to cancel my account as soon as I'm able to (i think my contract ends end of Jan 2013) but need to know if I'm able do this without being ignored and if I can get any compensation for basically being ignored over and over again.

im only writing this on here out of sheer frustration and I the hope someone at O2 might read this and sort it out! Thanks

[Toby]

Hi Liz,

Send me a private message and let me know what they respond with.

Many thanks, Toby

[Anonymous]

When I get a response I shall post on here and mail you also.

[Anonymous]

I've been having the same problem too 😕
I've been with o2 for about 6 years with pay and go, and I've just got a contract phone with them at the beginning of October. Before I had the contract I could view all of my phone tariff details and how much extra I had spent etc. But since having this contract account, I can't view my bill. 
At first I just assumed that I couldn't view my bill a couple of weeks ago because I was a new contract customer, but I still can't view it which is very annoying! 
All I can see is my name, number and then options to change my password and personal details. Whenever I try to click on "View order & delivery details" it sends me to a broken link.
Would it be best for me to call o2 up or do something else? 😕

[Anonymous]

Hope you have better luck than me, mine's been ongoing for two years. 😕

[perksie]

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@Anonymous wrote:

Before I had the contract I could view all of my phone tariff details and how much extra I had spent etc. But since having this contract account, I can't view my bill. 
Would it be best for me to call o2 up or do something else? 😕

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Give them a call, it shouldn't take longer than about 2 weeks at the most to put it right.

[Anonymous]

So. After a sending a a letter of complaint to the complaints email address i was given last week by yourselves, today i received this back from them..

Thanks for your email.

We’re sorry for not replying sooner, we are currently responding to customer complaints in 14 working days.

To get your complaint resolved quicker we’d recommend chatting to our complaint support team.

They’ll be able to give you a formal/official response to your complaint much quicker than we can via email.

You can chat to them right now, by clicking on the button below.

in view of the past two years telephone conversations, I think I'll pass on that one.  Next?

[Anonymous]

I don't consider this 'solved'!

[Liquid]

You must of clicked solved:/


I'm unsure what to suggest. Your problem is a rather irritating one:( (to solve I mean)

[Anonymous]

This may seem silly and I know you have probably checked but is the account number on my o2. 

I had a problem a few years back where I had only entered the mobile number and it only gave me very basic information. As soon as I added the account number the two married up and I was able to see all account information.

I apologise in advance if you have done or covered this before.

[Anonymous]

Yes it's definitely on there, as its the only thing I can actually see on there along with my mobile number and address but thanks anyway. 

Im mostly annoyed with the duration of this and that it has never been resolved regardless of whom I have spoken to.