Viewing bill online error

[Anonymous]

Ivebeen with O2 now for nearly 4 years, give or take and over the past year or so I have not been able to view my bill or any other details when I login. The only thing I can do is view my personal details (ie: my address and name) and check my upgrade date, if I try anything else it just takes me back to the login screen even though I am still logged in! 

I spoken to people at O2 endless amounts of time to no avail, they have promised me everything time that someone will fix it or get back to me and they NEVER have. To say Im annoyed by this is putting it mildly.

i want to cancel my account as soon as I'm able to (i think my contract ends end of Jan 2013) but need to know if I'm able do this without being ignored and if I can get any compensation for basically being ignored over and over again.

im only writing this on here out of sheer frustration and I the hope someone at O2 might read this and sort it out! Thanks

[Liquid]

Have you asked O2 to set up a new account for you. Then just port your number over to the new account once created. Should resolve all issues.

I'm suprised at O2 CS a simple account reset or reinstating should have resolved this.

Shame you didn't come to the forums earlier lots of people to give great advise here:)

[Anonymous]

Yes a couple of the have told me they were going to do that too....nothing. you name it I've suggested it or they have told me they'd do. two years! In retrospect I should have written a journal on every half arsed attempt of help I've been given, or told they're doing to do to help me.

Sorry to sound so bitter but I'm annoyed. Obviously. 

[Liquid]

No need to be sorry. I completely understand. Are you useing Internet explorer?

Try downloading one of these and useing them I guarentee they are safe to use.

Firefox;
http://www.mozilla.org/

Comodo dragon;
http://www.comodo.com/home/download/download.php?prod=browser

Just to see if a change of browser can solve the issue.

Let us know:)

[Anonymous]

Done that too, I have tried it on Firefox, chrome, Internet explorer and more recently safari on my iPad to no avail. It was working once, two years ago, just fine and then one day I just couldn't do anything anymore. All I want to do is see my phone bill, etc

They did send me bill via post for two whole months and then they stopped that too...

Without wanting to be politically incorrect also, I'm fed up for only ever getting the speak to 'Albert' or 'John" from India (or wherever it is). They are clearly speaking from a script and haven't got a clue what I'm saying to them and vice versa, I have occasionally spoken to someone in this country and although they have said all the right things and promised call back, fix my problem, pass it to technical department, etc, it's never happened.

ive reset passwords more times than I can count, someone on the phone even logged in to have a look themselves once and were also flummoxed. 

[perksie]

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@Anonymous wrote:
Without wanting to be politically incorrect also, I'm fed up for only ever getting the speak to 'Albert' or 'John" from India (or wherever it is). They are clearly speaking from a script and haven't got a clue what I'm saying to them and vice versa, I have occasionally spoken to someone in this country and although they have said all the right things and promised call back, fix my problem, pass it to technical department, etc, it's never happened.

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O2 CS if you contact them by phone is entirely UK based.

We do have people from other than UK origins living and working here.

[Anonymous]

Suffice to say, whomever I spoke to on the phone (and there have been many) has not resolved my predicament. 

[Liquid]

Sorry to suggest the browsers:(

This is irritating 😞

How difficult can it be to reload an account:/

Have you tried creating a new account?

[Anonymous]

Yes I've tried, and just tried again to be sure and it informs me I already have an account under that number and to sign into my account...

[Liquid]

At this point I can only suggest asking CS when your contract can be cancelled:(

It should only take 5 minutes max to resolve this issue! Not a year. I honestly don't blame you for being peeved(polite version)