11-11-2024 21:05
I don’t use the sim on my account and can’t verify when I’m trying to upgrade
11-11-2024 21:18 - edited 11-11-2024 21:20
11-11-2024 21:18 - edited 11-11-2024 21:20
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or you can call them on 0800 081 0255
Guide: Upgrading Your O2 Phone