Using 3G abroad

[KHolmes]

I can’t use my phone outside of WiFi coverage. I tried switching on and off, changing networks. Do t know what else

[madasaf1sh · Accepted solution]

@KHolmes

You will need to speak to Customer Services on 0344 809 0202 and follow the instructions below to check if there is a roaming block on your account

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[KHolmes]

Thanks I tried phoning them this morning but they nobody took the call as it’s not an emergency. I will try your suggestion thank you

[MI5]

@KHolmes 

If you are using an iPhone, change your data apn to "mobile.o2.co.uk"

[KHolmes]

Thank you I will try that as well

[MI5]

Let us know if it helps @KHolmes ?

[KHolmes]

Thanks for the suggestion. It didn’t help but I spoke to an advisor yesterday and he said to give it 24 hours and I should be able to use my phone. Unfortunately I couldn’t understand what he was saying as he had a strong accent, but I think it has something to do with what was suggested above. Let’s see what happens today.