Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgarde!!

Hi,I’m new here and this is my first post. I read similar stories here about upgrade and delivery from O2. I did upgrade yesterday around 4 pm and was assured that the phone I’ve gone for is available in the stock. I was assured again I will have nex...

Resolved! Order acceptance

Hello I’m a O2 pay monthly customer tried to place an order yesterday for a new line & device I placed it and upfront cost is deducted from my bank account after that comes up ( something went wrong we will release upfront cost ASAP if you have suffi...

Resolved! how to share my data

Hi, I HAVE LOADS OF DATA LEFT EVER MONTH AND WISH TO SHARE IT WITH MY DAUGHTER,CAN ANYBODY HELP ON HOW TO SET THIS UP PLEASE

Resolved! O2 open discount

I have contacted customer services four times now following an issue trying to upload a payslip to o2 open to set up my discount.I uploaded successfully on Friday and received an email yesterday saying I have to do it again.When I log in to o2.co.uk/...

Resolved! Possible Phishing Attempt

Hi All,Today I received what I think may have been a Phishing attempt:“ O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [mod edit: removed to ensure safety]My payment isn’t due until J...

Resolved! Disney+ extra on new contract

Hi,I activated the Disney+ 6 month free subscription on my daughters new mobile phone contract yesterday and today it says it has ended... she’s very upset as you can imagine. No way to contact customer services so please can you fix it?

Cashback form

Hello, I have a 24 month contract, with cashback. My first cashback claim is next month, and apparently there is a form available on my account to fill in to claim cashback. Can anyone tell me where exactly the form is located. John

Resolved! Leaving o2

My contract has ended and I want to go sim only as phone is fine. I can get a better deal from else where, how do I go about cancelling my contract with o2

Resolved! Confusement over Billing -£16

I upgraded my phone on 28th May (my usual billing date) to the iPhone 11 Pro Max.My airtime plan is £35.00 and my device plan is £51.22.I also used my NHS discount but was told that most likely won’t start until next month.However I’ve come to pay my...

Resolved! Retuned phone

Hi I returned a phone on the 13 June 2020 by the O2 Jiffy bag which they sent out to me, however when I have contacted O2 today the 27th June 2020 they have said the phone had not been returned, I am now worried that the handset has been lost in the ...

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