Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not allowed to view all upgrade options

Hi I hope someone can help. I currently have a samsung S8+, I have paid this device plan off and my o2 says I am eligable for an upgrade to a new phone, the only options shown are for the Samsung S20, PLUS and ULTRA and gives me the option to add the...

Blocked numbers

I had a number that a lot of people knew so I decided to change it. I asked O2 for me to keep my sim and change my number. Everything went perfectly. Almost a year down the line a blocked person was still able to get through to me on WhatsApp. How di...

Resolved! Sim

Hi there I have lost my O2 sim card, I pay monthly. How can I order a new sim card?

Closing down contract

Dear all, Just looking for some help. I've been struggling with O2 recently to close down a contract. I've spoken to them multiple times on the phone and each time told something different. Initially I was told that that I couldn't pay off the contra...

Why is the open discount not showing on my first bill?

I have recently moved to o2 and on the o2 open site it is showing that my discount has been applied, but the first bill isnt showing any discount, is this normal?

Chargeable calls

I can not call chargeable numbers? How can I call ?! Should I unlock anything?

Can i use the sim thats with my new Ipad in my mobile phone?

Hi! I just got a new Ipad air and id like to use its sim in my mobile phone. Is this possible? If so would i be able to change my tariff so soon after buying it? I want to switch to O2 from Three as they have been terrible to be with! So i thought i ...

Resolved! Cancelling my contract

Hi there,I have an ongoing pay monthly contract for my Alcatel tablet which I never use, how do I go about cancelling the contact?Look forward to hearing from you.Claire

Invoice needes

Hey I'm trying to get a copy of the paper invoice receipt you get with your phone as I need a copy of it but no longer have the paper receipt. I'm not able to find any way to request it on the app or site and more at links keep sending me in circles....

Disconnected line because of unpaid bill

Hi, I have a number devices with o2 but one of the items has a billing issue as I never get a bill as a result the rest of my items have been blocked even though their payment is up to scratch but I cannot even get anyone on all the numbers they have...

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