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Using 3G abroad

KHolmes
Level 1: Joiner
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I can’t use my phone outside of WiFi coverage. I tried switching on and off, changing networks. Do t know what else
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madasaf1sh
Level 76: Forum Legend
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@KHolmes

You will need to speak to Customer Services on 0344 809 0202 and follow the instructions below to check if there is a roaming block on your account

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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Message 2 of 7
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6 REPLIES 6

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@KHolmes

You will need to speak to Customer Services on 0344 809 0202 and follow the instructions below to check if there is a roaming block on your account

You need to call 202 from your mobile.
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 7
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KHolmes
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Thanks I tried phoning them this morning but they nobody took the call as it’s not an emergency. I will try your suggestion thank you
Message 3 of 7
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MI5
Level 94: Supreme
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@KHolmes 

If you are using an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
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KHolmes
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Thank you I will try that as well
Message 5 of 7
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MI5
Level 94: Supreme
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Registered:

Let us know if it helps @KHolmes ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
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KHolmes
Level 1: Joiner
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Thanks for the suggestion. It didn’t help but I spoke to an advisor yesterday and he said to give it 24 hours and I should be able to use my phone. Unfortunately I couldn’t understand what he was saying as he had a strong accent, but I think it has something to do with what was suggested above. Let’s see what happens today.
Message 7 of 7
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