Solved: Re: Upgrades - no tariffs

Anonymous · ‎22-05-2013

Trying to upgrade pay monthly - just want a free phone at the same deal.

I have tried every free phone and they all say "no tariffs available"

Tried chat and got transferred where I just seemed to hang in limbo

Anyone had the same issue? Are these phones actually available?

(by the way, where did the option to send an email go?)

Anonymous · ‎28-05-2013

I don't want to go to the store as it is 20 miles away (and yes it is the nearest) - I would to use the website

I now know the issue - the current tariff is now 47p a month more expensive. But if you try and update your tariff it doesn't give an option to then choose a phone.

Hopeless

View solution in original post

Liquid · ‎22-05-2013

Hmm got to be a bug there. Can only advise trying later on(I know that's no help but saves you waiting on a phone to CS).

Do you mean the email help? It's still around but they seem to have made it harder to find. Presume they're trying to phase it out.

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎22-05-2013

Well it's taken since saturday for pictures to be available - guess tariffs could be another week. Or I could just go somewhere else.

O2 seems in disarray during its site update

Liquid · ‎22-05-2013

They are terrible at updating their site. Its rather embarrassing for a multimillion pound company.

Even once there's issues proved it takes another few weeks to show improvement (if at all).

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

jonsie · ‎22-05-2013

I'm fast losing faith in all things O2.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-05-2013

@jonsie wrote:
I'm fast losing faith in all things O2.

It's actually getting rather embarrassing just lately....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-05-2013

To be honest I'm trying hard to think of the good things about O2 recently.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-05-2013

and if we are thinking like that, heaven help the customers with grievances....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎22-05-2013

Maybe we should start a thread complaint to get some things fixed - oo wait;)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎22-05-2013

yeah i suggested that but it got shot down

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