2g not working

[Anonymous]

I have a Sony Xperia Z on PAYM o2 with 1gb internet allowance. The phone shows full signal with G data - but any attempt to use the internet will time out.

If the phone is showing 3g/H/H+ I can use the internet without any trouble. I've reset my apn using 2020 and it doesn't fix the 2g issue.

Any ideas?

[perksie]

You really need a better signal than 2G for internet use, this is normal.

Check here for signal issues in your area:

http://status.o2.co.uk/

and here for 3G/3G900 coverage:

http://www.o2.co.uk/coveragechecker

[MI5]

2g is slow and useless for internet. You need 3g minimum.

[Anonymous]

Thanks for the replies - however that doesn't solve the issue. When I was on Orange I had no trouble with web pages loading using 2g - I appreciate it's slow and no good for intensive web browsing, but ok for checking email/facebook/twitter when I do not need a quick response time.

The thing is that I can't even load a web page at the moment using 2g - Chrome will throw "page cannot be displayed" and everything else just perpetually hangs.

So it seems there's an error with the phone/network handling 2g that I would like fixing.

[perksie]

I always regard it as a minor miracle if a Facebook page with a picture on it loads on 2G, it's a matter of luck.

[Anonymous]

Hmmm, I'm not convinced it should be that way - I should at least be able to load Google or a similar lightweight page, rather than having the page timeout and not load.

I guess I'll have to drop o2 a message and see what tech support can do.

[perksie]

As long as you can make calls I doubt that they can do anything.

Let is know what they say.

[Anonymous · Accepted solution]

So I spoke with an o2 Guru and they sent through updated connection settings - which appear to be different to the one that 2020 sent through. 2020 sent "PostPay internet", where as the guru sent "PostPay internet" and "PostPay GPRS" - which I assume is what 2g uses to access the data network.

Now I can load pages on 2g without an issue.

[Anonymous]

That's good news, was that Instore or via chat

[Anonymous]

That was over chat, took about 2 minutes from start to finish!