Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! First bill - advanced line rental??

I'm pretty confused about this.I was speaking to the online chat service, and they were trying to explain my first bill (i'm new to O2). They stated I'd have to pay the first month's line rental in advance. When I asked when the 2nd bill would arrive...

Resolved! How long are text messages stored for when a phone is turned off?

Hi there,I will be going to Malawi for 10 days and am planning to not take my phone.I was just wondering how long text messages are stored for on the network or phone as my phone will be turned off for the duration of my trip...If anyone knows, I'd b...

Resolved! o2 returns queston

i brought a pay as go phone what i want to return for a refund as i cant get on with itthe address they told me and i asked to confirm this a few times was;Returns Dept.PO BOX 88LeedsLS88 1XLnow they have just told me on chat it is:Freepost Zone A (R...

Resolved! changing my tariff

I am hoping to change my tariff, my current contract runs for anotherr 6 months, do I need to extend it to 24 months?

Resolved! can you cancel a contract without penalties

i have had my phone cut off,as they deem that i have used my phone excessively.my bill payment date is 25th march,but they cut it off a week ago but iam on hols in Australia.i go on chat live all i get is call customer services 202 from your phone,it...

Resolved! Can't see my bill online

When I'm signed in to My O2 I can't see my bill (I pay monthly). I have changed my password as it suggests several times but that doesn't work. What else can I do?

Resolved! How do I put my old number on my new sim?

I just got a new replacement iPhone from my insurance company and it didn't come with a sim so I ordered a new one. It's came today but I don't want the new number, I want back my old number on to this card. Anyone know how I can do that?

Resolved! International Favourites

How do I cancel my O2 international favourites bolt on?According to the texts O2 had sent me earlier on, the anniversary date is tomorrow and I was told on the text that I need to cancel it 48 hours before the anniversary date.However, I have missed ...

Resolved! Is This a Phone or 02 Problem?

My iphone5 is on contract with 02 and my wife's phone is Pay 7 Go and BOTH experience the same problem whenever we stay at this location ST3 When making a call we can hear the other party as clear as day but they cannot hear us and usually hang up af...

Resolved! Paying Off Contract Early

Hi, I'm new to the forum, and I wanted to ask a question about paying off my contract early. I have 5 months left of my 24 month contract. I was wondering, the amount I pay off on the remaining 5 months, what should this amount include? Is it just th...

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