Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hi, what address do I put on the letter to cancell my o2 contract please

Hi I want to terminate my contract with o2 for my mobile phone, what address do I use please?

Resolved! Alarm calls

When I set the alarm on my phone, does o2 charge me?

Resolved! International Favourites Invalid Number / Object Moved page

I've been trying to switch from PAYG to the International Favourites bolt on for £10 a month. It's asking for three numbers when I only have one that I wish to call, and also it's telling me that the number is invalid and asking me if I entered it co...

Resolved! can I get details of my bill in between billing?

Hi all, was wondering whether anybody knows whether I can get details of any calls/texts since my last bill, next bill not due to 3rd March and need some info before then, the contract is in my name and I pay the bill but it's my daughters phone, I t...

Resolved! free minutes not working

Hi all,I topped up last week 15.00 so i had free minutes worth at 500, and 10.00 worth of texts.I text and used some minutes then got down to 0.39p credit on it....then each time i rang it said my credit was low...and when i rang another o2 user it d...

Resolved! Terminate contract and then ordering new phones

I currently have 2 contracts with O2, im not due to upgrade until later this year so i decided to cancel both contracts and start new ones so that i could get new phones. I ordered my 1st phone no problem, i then went to order my 2nd and when i enter...

Resolved! Limiting calls when allowance exceeded

Hi. I have bought my daughter a pay monthly phone.. which I pay for .. however shre has began to exceed her limit by a large amount. Is there any way to limit this or set a ceiling?

To O2 - I tried to stay but you didnt want me!

Dear O2, My iphone, 4 months away from its contract end date, died recently. I used your "web chat" system, and told the lady that I was happy to pay off my contract and start a new one in order to get a working up to date phone. She told me "there i...

Resolved! Terminating a mobile phone contract

Hey Guys!! I was just wondering if I terminated my contract would I have to give the mobile phone back to o2? And would it be the cost of my Tariff x Months left? Do I need to pay the 'Bolt Ons' for the remaing months as well?? Many thanks!!

Resolved! Bills getting capped.

Is there a way to get your bill capped or even a text to say your near your limit? This is the second time o2 has billed me for £200+ first time was for internet usage even thou i only had a basic phone at the time but they didnt beleive so had to pa...

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