Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 4
Registered: ‎01-09-2020
Accepted Solution


Hi due to bad credit i took sim only plan next week it says can upgrade to a device! would i be required to pass a credit checked to upgrade if anyone could clarify this it would be appreciated

Posts: 100,507
Topics: 767
Registered: ‎14-01-2013

Re: Upgrade

Hi @Cfcdave79 

You can upgrade to Refresh from sim only after 3 months if you meet the eligible criteria.


*The Game Is On*

Level 1: Joiner
Posts: 4
Registered: ‎01-09-2020

Re: Upgrade

Thanks have also had 02 confirm I won't be checked again has 6 months up on friday
Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Upgrade


No credit checks for upgrades.

That's the reason for taking a simo, to prove to O2 that you can pay your bills without any problems.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)