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Level 1: Joiner
Posts: 1
Registered: ‎17-10-2019
Accepted Solution


I upgraded my phone yesterday to a experia 5 , it's not to my liking, I viewed it on line and it's not what I expected, is it possible to change it to a different model ?
Level 68: Extraordinaire
Posts: 15,872
Registered: ‎31-03-2010

Re: Upgrade

@Tonytut This is not O2. You need to speak to customer service. 202 on your mobile is a free call. You have 14 days to change your mind.


Posts: 109,139
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Upgrade


See change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,365
Topics: 576
Solutions: 3,931
Registered: ‎04-01-2009

Re: Upgrade

If you upgraded online or over the phone then return it as per the link. If you upgraded in store then it has to be returned instore.