Solved: Re: Upgrade

Tonytut · ‎17-10-2019

I upgraded my phone yesterday to a experia 5 , it's not to my liking, I viewed it on line and it's not what I expected, is it possible to change it to a different model ?

Bambino · ‎17-10-2019

@Tonytut This is not O2. You need to speak to customer service. 202 on your mobile is a free call. You have 14 days to change your mind.

I DO NOT WORK FOR O2

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Bambino · ‎17-10-2019

@Tonytut This is not O2. You need to speak to customer service. 202 on your mobile is a free call. You have 14 days to change your mind.

I DO NOT WORK FOR O2

MI5 · ‎17-10-2019

@Tonytut

See change of mind policy here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-10-2019

If you upgraded online or over the phone then return it as per the link. If you upgraded in store then it has to be returned instore.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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