custom-community-header-logo.text

Anonymous · ‎16-10-2016

Been with O2 for around three years and my original contract deal expired over 12 months ago. I am currently sim only. My account indicates that I can upgrade.

My ailing Xperia T now needs replaced, but the best deals seem to be via 3rd parties, such as Carphone Warehouse.

If I "upgrade" through Carphone Warehouse will that process automatically keep my existing number and simply change my contract to the new device/contract? Would it automatically change my sim only status to the new contract without me needing to do anything?

These might seem like obvious questions, but as a relative newcomer to contracts and upgrades, I would appreciate any advice. Thanks.

MI5 · ‎16-10-2016

Yes, as long as you make sure you upgrade it will just update your current contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-10-2016

Yes, as long as you make sure you upgrade it will just update your current contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎16-10-2016

@Anonymous Be aware that if you upgrade through Carphone Warehouse it will be a standard 24 month contract. You can only get a Refresh contract through O2 directly.

I DO NOT WORK FOR O2

Anonymous · ‎16-10-2016

Probably says something that I had to look up what "refresh" actually is 🙂

I clearly wasn't on Refresh before - and I have had my trusty, but now decrepit, Xperia T for three long years. Not having Refresh isn't a deal breaker - but thanks for the heads-up!

MI5 · ‎16-10-2016

You didn't strike as someone that would be bothered by that

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-10-2016

@MI5 Cheers. That's (obviously) what I hoped - and what CPW seemed to be suggesting.

MI5 · ‎17-10-2016

No worries. Just make sure they do upgrade you and not start a new connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-10-2016

Thanks for the replies and advice. Much appreciated 🙂

Bambino · ‎17-10-2016

You're welcome @Anonymous. Hope you get a good deal on whichever phone you choose.:smileywink:

I DO NOT WORK FOR O2

custom-community-header-logo.text

Upgrade via Carphone Warehouse

internet

Transfer esim

How do I cancel Disney plus

Change owner ship of phone contract

Cancel