Upgrade issues

[Rabonpulse]

I have tried to upgrade online, to a tariff with a new phone.

I am only getting the option to upgrade to a SIMO tarrif, any ideas why?

Thanks

[liggerz87]

Maybe you not been with o2 long enough is it the app or site you trying

[Bambino · Accepted solution]

@Rabonpulse This is a customer forum. No one here has access to anyone else's account. You should speak to customer service in the morning. Best time to contact them to avoid a long wait on hold is 8-8.30 am. 

https://www.o2.co.uk/contactus

[Anonymous]

Might be that you don’t have a good credit rating & need to build up a good history of consistent consecutive payments before you can apply for a pay monthly contract

[calviin]

I think only customer service or instore can override the upgrade. Not 100%

[MI5]

Customer service only.
Store would have to call customer service for an override.

[JayF883]

I had the same problem for a while and spoke with someone on the web chat, my app and account was saying I could upgrade to a new fancy handset for free however this wasn't the case. 

My problem as I understood it was that I was a new customer on a SIMonly plan, I could "upgrade" to different plans also SIMonly, however I couldn't upgrade to a new handset.

Turns out my handset uprade date was roughly 3/4months into my contract, upon checking again on this date I'm able to upgrade no problems.

Call or contact someone on the webchat as I did for your handset upgrade date. Hope this helps.

[Anonymous]

You can find out your upgrade date by looking in your myo2

https://mymobile.o2.co.uk/?disambiguation_id=196ed744-9497-47ea-893f-1a528f383eea#/

[MI5]

Not if you are on a simo and looking to upgrade to a phone contract early. The dates in your MyO2 will be wrong.

[Martin-O2]

Hi @Rabonpulse did you speak to customer services about this one in the end?