Upgrade eligibility expired

[Anonymous]

Was disconnected several months ago because I missed a device payment, paid the reconnection fee to have my services reinstated, but now several months down the line I want to upgrade but it says my upgrade eligibility has expired and now my only upgrade option is a sim only tarrif, anyone know why or if it will change?? TIA x

[Cleoriff · Accepted solution]

Hi @Anonymous. This is a customer to customer forum and we have no access to your account. The only people who can advise are customer services http://www.o2.co.uk/contactus

Best time to call is 8-8.30am

[jonsie]

I'm guessing you will have tobuild up your credit rating again before being allowed to fully upgrade. As said, best advice is to call them.

[MI5]

Going sim only to rebuild your credit worthiness may be your only option for a few months.
After that they may let you upgrade to a full contract but you might also be required to pay an additional deposit.