Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Hacked account used to purchase iPhone

I did not get the phishing email that is going around, yet someone has been able to access my O2 account change my email address to one they have set up and order a new iPhone 6 on contract to a different postal address to the one already on my accou...

O2 keep fobbing me off over premium scam

Three phone calls to O2 over the last 3 days regarding premium rateText messages I have received without subscribing.The rather unhelpful call center is about as much use as a kick in the face saying I'm going to call you back sir and never calling b...

Resolved! leave simplicity for ordinary pay n go

how do I stop simplicity tariff aand go back to ordinary pay n go top up as I dont use all of my text and calls during one month so I'm wasting money:smileyhappy:

Resolved! Downgrade Tariff question

Hi, I'm wondering if it's possible to lower your tariff? I signed up to a 24 month contract for £48 per month. However, I'm finding I don't use a lot of the benefits that come with this tariff. So I'm paying far more than I need to and obviously I'd ...

Resolved! SIM taking over 24 hours to activate

I ordered a SIM from O2 online which got lost in the post, and I'd already been charged for the contract. I explained this to my local O2 store and they deactivated the lost SIM and did a SIM Swap to a brand new SIM. This SIM has not yet activated an...

Resolved! No Data/ Intermittent data yet again

At which point does it become acceptable to ask for a refund/contract cancellation due to lack of service in one perticular spot? for over a year now, I have experienced poor data in a perticular location, and now realising that I can log in to statu...

Resolved! cancellation of simplicity sim only plan

I wish to get out of the aforementioned early, because of divorce and debts which have come to life. This no is also being used for emotional blackmail, and harressment also. I am disabled, and cannot work, so cannot afford and cancellation fee I wou...

poor service and communication

having received a text saying I was due an upgrade I went into my local Car Phone Warehouse to see. The guy rang O2. O2 said my number wasn't registered with them. As they had been billing me on that number for two years I knew it was a glitch. After...

Resolved! Serious Complaint / Pathetic customer service and Lies.

I have not had internet coverage at my home or work address, I am paying for a 4g tariff within my contract and it is being wasted. I have been contacting about this issue since around the begining of december, i was told maitenence work was being ca...

i cannot recieve texts or calls

My phone is able to call and text, but i recieve no texts, people calling me are unable to connect. Why? Pls help

O2

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