Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Am I entitled to compensation for days without service

I've tried to find an answer in the O2 terms and conditions but I've been unable to find an answer.I have been without service for 2 days now.I was wondering how long as a customer got to be without service before they can be compensated. By compensa...

Account merge REGRET!!!

Really wishing I never merged accounts because now my account is stuck on the wrong account holder and not even o2 can change this for some reason! AHHHHHHH!!!

Resolved! Combined bill for Device and tariff

I have device and talk plan as two separate. the monthly bill does not include the device cost which is paid monthly too. can I have one bill for both?

Resolved! Out of date sim card

I recently bought a Pay & Go, Go, Go sim card for my husband in a local shop. When I opened it there was a sticker on the back saying "must be activated by Feb/2014". Does this mean it is now useless?

Absolutely Useless - Account Settled (so I thought!!)

Well, having paid off my phone contract, I was assured that there would be no further charges against my usage tariff as all my obligations to O2 had been met. A few weeks after making the payment, I received a bill for £165 for the remainder of my c...

order not showing

Placed two orders for contracts one showing in my 02 account the other is not had some trouble with second one so order wasn't done till 7pm anyone else had this problem

Resolved! o2 texts Extra allowance

Does anyone else get the extra allowance text from o2 every few weeks, when you top up x amount they will give you extra allowance to spend on calls and textsI wondered how i signed up to these-im not complaining i would like my husband to have these...

Resolved! Cancel Contract at the end of the term

My contract comes to an end on 28/11/2014. I tried to get through to cancellations yesterday and today however I'm unable to due to technical difficulties with O2. I did speak to someone in billing/accounts yesterday who said they would flag my contr...

Resolved! Fully fledged O2 customer now!

Wooooohhhooooo, my number port was successful (thumbs up to O2, it all happened very easily and with hardly any inconvenience.) My old iPhone is now showing 'no service' which did make me feel sad.Can I just double check.. Will my old service provide...

Resolved! Swap Sim

Hey guys, I recently broke my iphone 4s and have an iphone 5 as a replacement. I want to swap my sim in a hurry but the only way they let you do it online is by texting you a code - I cant receive a text as the phone is broke and I dont have an alter...

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