Received my upgrade phone from Mobile Phones Direct yesterday. Followed the directions on the new sim rather than the instructions from MPD - which means that I did a sim-swap rather than waiting for the service to come on-line by itself. This appears to have swapped my current contract onto the new sim, which isn't what I wanted.
Contacted o2 via chat - who advised me that I need to get the mobile number for my new sim so that they can swap everything for me. Is this right? I gave them the Sim number, but still told that they need the mobile number.
Can anyone advise, or has anyone had a similar issue?
Solved! Go to Solution.
Yes, O2 can give you a new SIM.
Easiest way to ensure you get the correct account details on it would be to go in store and do it face to face.
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