Upgrade - Sim Swap Problem

[AJMacKay]

Received my upgrade phone from Mobile Phones Direct yesterday. Followed the directions on the new sim rather than the instructions from MPD - which means that I did a sim-swap rather than waiting for the service to come on-line by itself. This appears to have swapped my current contract onto the new sim, which isn't what I wanted.

Contacted o2 via chat - who advised me that I need to get the mobile number for my new sim so that they can swap everything for me. Is this right? I gave them the Sim number, but still told that they need the mobile number.

Can anyone advise, or has anyone had a similar issue?

Thanks

[MI5 · Accepted solution]

@AJMacKay 

Yes, O2 can give you a new SIM. 

Easiest way to ensure you get the correct account details on it would be to go in store and do it face to face. 

[AJMacKay]

@MI5okey dokey, matey skip - then it's a wee trip to my local O2 shop.

Thanks again. Much appreciated.

Andrew

[AJMacKay]

So, went in to my local O2 shop - and was all sorted in less than 5 minutes. 

Thanks to @MI5 for all the advice and to the staff in O2 Princes Street, Edinburgh for being extra efficient. Even got some snazzy O2 chocolate coins for my trouble. 

Andrew

[MI5]

@AJMacKay 

Nice one