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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

£4.16 charge on bill for o2 travel

I appear to have a charge of £4.16 under things you've bought.It shows it as o2 travel.Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

Resolved! Text message record?

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

Resolved! Accessories added to monthly plan

I've noticed that other mobile phone companies are now offering accessories such as watches and earphones as an added extra into their monthly package. Do or will O2 be offering this service does anyone know? I don't quite fancy shelling out the full...

Yearly Upgrade

So I got Involved with the yearly Upgrade when it first came around with my Galaxy S8. After a year I swapped to the Galaxy S9+ which at the time was on the same plan and also offering the yearly Upgrade. I was able to see when first signing up for i...

Resolved! Visiting Japan

Hi there,I am travelling to Japan for 3 weeks in April. Should I purchase a bolt-on or unlock my phone and buy a SIM card when I arrive? Any advice appreciated. Thanks.Lynne

Resolved! test

How do I cancel a one off bolt on so it doesn't renew next month

Resolved! Change Surname

Can i change my surname on my account, as i have gone back to my maiden name ??

Resolved! Blue light card

Good morning all. Does anybody know if I get o2 discount with a blue light card? I qualify for one through my new employer (Highways England) I'm told I may be eligible for 20% off my airtime bill. Thanks in advance, Mike

Resolved! Pay off device & upgrade through 3rd party?

Hi. I want to pay off my device & upgrade early. o2 does not stock the phone I want & the ideal deal (still on the o2 network) is through a 3rd party. Can I pay off the device (4 months left on contract), the go to a 3rd party & go through the upgrad...

Resolved! New contract with o2 via 3rd party. Can I transfer my exsisting number?

HiI am looking to get a new pay monthly with o2 via a trusted 3rd party supplier as it is cheaper deal than o2 can’t offer me. Therefore my question is when I get new phone delivered I’ll pay the remainder of my current contract off can I then transf...

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