Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Swapping my old phone number

I recently got a new phone and wanted to keep my old number so I rang O2 on Tuesday to cancel my old contract and to swap the number. They had said it would take 24-48 hours to change the number but the contract cancelled immediately. Does anyone kno...

Resolved! Order

This is my first time ordering a phone contract. I placed my order on Thursday the 27th of March and I haven’t hear anything back about my order. What do I do?

Failed text messages

For a few months I have noticed that I receive a failed to send message for some messages I send. This generally only happens at home even sending texts to my son in the same house.The strange thing is tho, that I have discovered that most, if not al...

Resolved! leaving o2

Hello I would like to leave o2 as I want to take a contract with another mobile provider. I require a PAC code in order to be able to retain my number Thanks Laure

all my 50gb of data gone, in 8 days?

hellothis is my first posting here any my first real problem, my contract id for unlimited minutes and texts and 50gb of data .on the 21 of this moth my data renewed so i should have had 50gb however i was notified to night id used 80% of my data the...

Resolved! LeisureTime 200 Pay Up Front Tariff Information

I have a monthly "LeisureTime 200 Pay Up Front" contract that I've had for years, that I use in a dumb phone to receive the odd phone call. The contract allowance is 200 off peak any network minutes. I'm trying to find out what "off peak" means and t...

Resolved! Annoying Click and Collect

Hi, just wondering if anyone else has experienced annoyance with the click and collect system for picking up their new phone. I upgraded yesterday evening (around 7pm on a Friday) over the phone and chose C & C from my local store. It's now late afte...

Resolved! Going abroad to Morocco, how best to prevent excess charges

I am going to Morocco, I have O2 travel included in my tariff however how do I best avoid excessive charges?

Resolved! Early upgrade fee

Hi.I have a problem with my early upgrade fee.I leave the UK and i thinking of paying that fee in one amount.I checked last month via O2 App and its show that its about £306, just in case im goung in one of the O2 branch to ask the guys about my opti...

Resolved! porting my number

I am trying to decide if O2 is incompetent or incontinent as it seem they are pretty ******ty at what they I do, I gave them a PAC code on Friday of last week and still my number has not been ported across.I have phoned several times and been given d...

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