Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111298 Views
  • 15 replies
  • 5 kudos

Resolved! Insurance

Have the insurance that came with the iPhone 6plus and have cracked front screen, covered for accidental damage but does anyone know if they do a door to door replacement or will I have to send it away? many thanks

Anonymous by Not applicable
  • 1464 Views
  • 4 replies
  • 0 kudos

Resolved! Internet blocked, very little warning, have 'Unlimited Data' bolt-on

Hi,I'm about to go on holiday for two weeks abroad so thought it best to download all the app updates I've been putting off and download a few freebies to keep me entertained.While do so this morning, I got a txt from O2 saying I'm using a lot of dat...

Anonymous by Not applicable
  • 1708 Views
  • 36 replies
  • 0 kudos

Resolved! Capping my bill

Just had a text message saying that my next bill is going to be £130 (+ another £15 for my o2refresh), had the contract since August 2013 & have always struggled to use all of my allowances never mind go over them! Anyway my question is will o2 cap m...

Anonymous by Not applicable
  • 1657 Views
  • 6 replies
  • 0 kudos

Worst Customer Service Ever?

Hi All, Is it just me or is O2 really just after your money and don't seem to care about their customers at all (well unless theyre getting money out of them I guess). Ive been an O2 Customer previously and never had any problems until now.Ive been p...

Anonymous by Not applicable
  • 872 Views
  • 3 replies
  • 0 kudos

Resolved! Roaming charges overseas.

Hi, I recently went on holiday to Turkey and switched my phone on (Sony Experia) and in one day I racked up a £20 charge. I didn't do anything, no calls no text messages. My question is thus; is this normal and how can i stop these charges happening ...

Anonymous by Not applicable
  • 1506 Views
  • 11 replies
  • 0 kudos

Resolved! Sim Swap Problem

I recently swapped my sim due to the need of a nano sim and the O2 customer sales team in the shop told me to text 20220 and swap my number. He said once this was done I should keep my topup and the new tarrif that I was on with my old number, when I...

Anonymous by Not applicable
  • 1486 Views
  • 4 replies
  • 0 kudos

Resolved! iphone sending multiple text message

Just in the last few days my Wife's iphone has sent the same text multiple times. I usually receive several copies of the same messsage over a 30 minute time span or so but only from my wife's phone. Other people she texts only receive a single text!...

Unlatching Code - Deliberate Delay?

Please see the email below, detailing the unlatching code request and the date it was submitted. After being told that despite this confirmation, the unlatching request was "lost" I have been told that it could take up to a further 7 working days. As...

Anonymous by Not applicable
  • 3713 Views
  • 26 replies
  • 0 kudos

Resolved! My Monthly Bill

I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these? if so where is the airtime bill coming f...

Anonymous by Not applicable
  • 1942 Views
  • 10 replies
  • 0 kudos

Resolved! utter despair

decide to renew phone now have 5 contract been customer many many yrs in process offered tablet blocked as have 2 many phones on contract no response both recent upgraes are within reject period so clear dont want regular long term customers just wai...

Anonymous by Not applicable
  • 1308 Views
  • 24 replies
  • 0 kudos