Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming not working

I came out to Greece (from the UK) knowing my sim only contract would be due for a payment by the 20th May (halfway through the holiday). I have ran out of data and paid my bill off hoping it would refresh my 5GB of data like it normally does. The da...

Resolved! O2 in USA

Can I use my phone in USA for free with the travel bolt on's active?

Resolved! Nexgen Ltd

I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could b...

Resolved! What happens if you don't want to upgrade?

Hi, I am due for an upgrade in September. I am happy with my device and don`t want a new one. I am now paying £49 a month. As far as I understand the bill doesn't go down after the contract ends. But then a friend told me that it can be reduced by 25...

Resolved! Student discount

hi i recently upgraded my phone to o2 refresh and was told i could apply my student discount once receiving the phone which i tried to do but isn't recognising my code, i have spoken to o2 who told me to contact unidays to check the code is correct w...

Resolved! I've paid off my device but still being charged airtime

i paid off my o2 contract in february for both device and airtime. its may and ive just been charged for airtime. why is this?

Resolved! Why has my airtime plan doubled?

Why has my airtime plan doubled

Resolved! I have a query on my latest bill

Hi, I have a query on my latest bill. It is showing a charge of £3.75 on Premium and Info Services - received and also a charge of £0.08 on Premium and Info Services - sent. The origin & destination is 65888. I don't know what this is? Please can you...

Resolved! Handset not delivered

hello, 9 days ago i was upgrade my contract but my phone still did not comming.... what to do?

Resolved! Upgrade when your still in contract

Question...... I have 4 lines on my account, off my lines none are eligible for upgrade but I urgently need a new phone as mine is knackered. I can not afford to pay off my device plan but have one line due up in 11 months. Is there anyway o2 would b...

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