Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

refund on undelivered goods

why cant i get my money back? i ordered samsung ear buds for £98.88 and after a month of not receiving them i asked for a refund. O2 said it would go into my bank account in 5 to 10 working days. After 15 days i rang back and they said "thats strange...

Resolved! Premium Rate Numbers

Hello All, I just wanted to ask can I unblock a specific premium rate number, but have the bar on my phone still remain activtie? ThanksJ

Resolved! need proof of address

hi. i need 3 months worth of bills with address on for a new house ive applied for. how do i getb these

Resolved! puk code

how do i get a puk code

Parental controls

I have a mobile phone on my account for my daughter and want to minimise her usage. Can I do this by calling customer services or do I have to go into her phone settings? I want to stop her making calls out but only receive

Resolved! New contract

I recently received a phone call from o2 offering me a pay monthly deal and I was hoping someone could contact me again as I was told I would get a call back to confirm the contract but I didn't get the call and I wasn't left a number to call?

Resolved! Roblox

My 7 year old daughter has downloaded 444.60 worth of stuff off itunes for the Roblox game which goes on my phone bill. i am on an oil rig in india without access to itunes or my phone. How do i block anymore purchases ?

Resolved! Switching my mobile phone on in Turkey, for ten minutes.

Hi,I switched my mobile on for ten minutes whilst in Turkey, checked into hotel using facebook,with one sentence of text - I then switched phone off. The result is that I have been charged £22.58 for that one transaction over and above my monthly bil...

Apple watch

Received my Apple Watch yesterday however when I got to set up data in Watch app on my iPhone I am getting a pop up telling me O2 do not support Apple Watch. Help! has any one else had this problem Gurus reset eSim but no change, any solutions?

Resolved! Billing

Why is my bill going up 3 times the amount?

O2

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