So I spent an hour on live chat with the upgrade team who were very helpful and gave a good deal I was happy with. They sent me a link to proceed to place my order.
Did so and managed to do a 'click and collect now' in a store near where I work.
It sent a code to my phone and obviously over live chat I had to pass security and also sign into my o2 to do the upgrade. I get the confirmation of order that it's ready to collect and as I walk in the store another text saying 'your order has been cancelled at your request'.
Turns out the minute I placed the order and it went through, the o2 fraud team cancelled the order and immediately blocked my service. They closed at 6pm so have to wait till they open at 8am to fix it.
I know they have to be careful but I needed photo ID to collect the phone anyway and surely the purpose of the security codes ECT is to avoid this and to verify it's the real customer!
I did use my partners card for the upfront cost but never had this cause an issue before. The store claimed it was because my postcode is a distance from the store and that it flags as fraud. Can people not collect from stores near their workplace?!
FRUSTRATED is an understatement....
