In Feb I made an online purchase with o2 for a new Samsung S24 and paid £780 upfront, the next day I found a better deal with Samsung directly. I called o2 & was advised to refuse the delivery from o2, which I did, The device was returned to o2 and on 29th Feb I was told by o2 that my £780 refund was approved and would be paid within 7 - 10 working days. Well 5 months later and after calling every 7 - 10 days and speaking to people from India/Philippines/Liverpool etc and sending numerous emails to customer complaints, guess what still nothing. No one ever calls me back or replies to my emails and all I get is "ooh you must be really annoyed" Just bloody slightly!! Resolver was useless & communications Ombudsman will take another 4-6 months. Anybody got any ideas what I can do?
