Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying off phone and upgrading early

hello, I was looking advice on what would be the best option in terms of upgrading my daughters phone early. I took out a contract in November last year via mobile phones direct and there is around £700 remaining which I was planning on paying off ea...

Cancel switch up query

Hi, this maybe one for @Dave-O2. Sorry not sure how to tag him on here and don’t want to just contact directly as that’s just rude.I had the iPhone 15 pro max (since May 24) and used this to switch up to the Z flip 6. I did this on the phone as wante...

Online order

Hi I placed an order 2 days ago O2 said they needed more information and will get back to me in 24hrs it’s longer than that why haven’t I heard back I am already an existing customer

Rolling plan

Hi, my rolling plan did not update, leaving me with no data or able to make a call whilst away from wifi. Why did it not take out my £15 this month?

eSIM

Hi Team, I've bought a new unlocked device out of O2. I need to install the eSIM but following the instruction in My O2 the option "Swap your SIM’ does not appear in the menu. I've tried using the Web Site and also the App. None of them are showing t...

PAC transfer

My number transfer didn’t happen on the 17th september

overcharged

Hi 02 team, my tariff is around 17 pound a month. I have been consistently charged 35 a month for a good few months now.is this is a mistake on your end, and please can i get a refund ASAP? Cheers, Caitlin

My data and texts aren’t working in Dubai

Data and texts aren’t working in Dubai

Refund

I have recently moved providers and I am due a refund from you. I can no longer log in and see my account to check this.

O2 switch up and 6 month free airtime

Hi, I’m currently on the o2 switch up with 6 months free airtime, if I upgrade after 90 days will I lose the remaining free airtime? thanks in advance

O2

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