Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Extra Data

Hi, I have just purchased the 4GB bolt on due to running out of data this month. Considering I paid 16.99 for it I havent even got the full 4GB? It's given me 3.53 can I ask why?

Resolved! S22 Ultra

Anyone else have the S22 Ultra on preorder and it's not dispatched yet? Its out tomorrow!!

Mr_dalt by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Could someone give me a link to chat to agents who deal with billing

Tried to chat with an agent who was willing to give me a link but lead to an outdated Twitter.Whoever it was, was genuinely trying to help but to no avail. This sudden leaving is fine to price increase that I cannot afford. The current plan is my abs...

Resolved! Setting a spend cap

Hi, I have just brought a new phone and want to set a spend cap. O2 web sites says you need to download the MyO2 and go to the support tab, I did this but the MyO2 app it says go to the Website. I am just going round and round? Please can someone tel...

DaveS11 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Early upgrade via Refresh.

I'm looking to upgrade early. I've seen a good O2 upgrade deal on a third party website. It's cheaper and also has a year less on the contract length than the same deal on the O2 website for the device I'm looking for. Can I early upgrade via a third...

Resolved! Cancel SIM Only due to price increase

O2 merged with Virgin Media and Virgin Media allow you to leave mid contract without penalty if price increases. Does the same apply to O2?

AlistairS by Level 2: Apprentice
  • 1 replies
  • 0 kudos

Resolved! airtime

o2 if you have a new phone and airtime for 36 mouths can pay of phone can you cancel airtime

markdf1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

"default" on my credit file (ERROR BY O2!!)

Hi all, I took out a contract with o2 mid April and 2 month later I got an email on 24th May 2021 saying there were changes to the terms and conditions of my contract, and I could terminate my contract with o2 without paying any early termination fee...

MohebH by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Preorder despatch

Can someone confirm something for me... I have no patience and just went onto O2 chat to confirm my S22 Ultra will be despatched today on Next Day delivery. The advisor has stated that as launch date is tomorrow, the phone WONT be despatched until to...

Rbarkley82 by Level 4: Observant
  • 4 replies
  • 0 kudos