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Forum Posts

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237429 Views
  • 2 replies
  • 2 kudos

Rolling plan

Hi, my rolling plan did not update, leaving me with no data or able to make a call whilst away from wifi. Why did it not take out my £15 this month?

Cathal2 by • Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

eSIM

Hi Team, I've bought a new unlocked device out of O2. I need to install the eSIM but following the instruction in My O2 the option "Swap your SIM’ does not appear in the menu. I've tried using the Web Site and also the App. None of them are showing t...

eSIM7 by • Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

PAC transfer

My number transfer didn’t happen on the 17th september

Fraser3 by • Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

overcharged

Hi 02 team, my tariff is around 17 pound a month. I have been consistently charged 35 a month for a good few months now.is this is a mistake on your end, and please can i get a refund ASAP? Cheers, Caitlin

0202 by • Level 1: Joiner
  • 285 Views
  • 3 replies
  • 0 kudos

Refund

I have recently moved providers and I am due a refund from you. I can no longer log in and see my account to check this.

O2 switch up and 6 month free airtime

Hi, I’m currently on the o2 switch up with 6 months free airtime, if I upgrade after 90 days will I lose the remaining free airtime? thanks in advance

Sue73 by • Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Abroad

I'm currently abroad in Europe. If someone calls me from the USA, will there be additional charges?

Resolved! End of contact

Morning folks just a quick question couldn't find it anywhere else, I have a 02 contract with device and sim if after the contract period i don't want to upgrade can i just keep the same sim and number and just pay that off instead. Or would i need t...

moving airtime plan

If i change my sim to a different provider due to poor service from o2 while in contract, if i use a pac code do i have to pay the remainder as i have shocking service and i am paying a ridiculous amount for it.

Scxifey by • Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos
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