Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New handset and contract, need new Esim

Just upgraded my tariff with new handset. Old tariff was sim only with an Esim. I need a new Esim. Can anyone from O2 assist please. Thanks.

Airtime charges

What am I doing to be charged £6/ day while in South Africa

Resolved! Contract expiry date

Can you let me know when the contract expires for (REMOVED)

Resolved! My Sim Card

O2 sent me a new replacement phone last week and a message that my SIM card should be here within one to three working days which have now elapsed. Is this usual

Number porting nightmare

I recently joined O2 and was hoping to keep my old number but it has been an absolute disaster from the start. I ordered the sim three weeks ago, when it came I filled in the online form for porting, next day I get a message to say there has been a p...

Cancelling my sim only and go back to pay as you go on o2

Hi I want Cancel my sim only (it's a pay monthly, not really a contract) and go back to pay as you go on o2, how do I go about doing this.

Resolved! I have 3 sims linked to my account and want to cancel 2 of them

I added two sims for mykids to my account and they now dont need them. How do i cancel their sims but keep my account?

Bar on my account

I have paid my bill how do I get the bar removed from my account?

Phone Bill paid but services still restricted

My services were restricted as I missed my monthly payment 2 days ago, I then paid straight away but my services are still down. It’s been 48 hours.

Resolved! Missing Voucher code - Samsung Galaxy Buds 2 Pro

Is anyone else still having issues with a missing voucher code? I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor. I've contacted O2 3-4 times through their phone line for them to say I should wait...

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