Solved: Re: Unpaid

Maccas · ‎02-10-2020

Customer service

MI5 · ‎02-10-2020

You need to talk to the payment management team.

Number on this link Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎02-10-2020

@Maccas

If you want help, we need to know what the issue is..

Otherwise you will need to call 0844 809 0202 from a landline

when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Maccas · ‎02-10-2020

My account has been locked because I was unable to pay my bill. I don't get paid until the 8/10. Can I have my account unlocked until then? I can't even phone the free number to talk to anyone and don't have access to another phone

MI5 · ‎02-10-2020

@Maccas

You need to talk to the payment management team.

Number on this link Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maccas · ‎02-10-2020

I have no access to any other phone. I just want to speak to o2!

MI5 · ‎02-10-2020

@Maccas

Use the Skype option as detailed in the link also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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