Can’t find dd payment

[Kay77]

Had a txt to say bill had not been payed, but dd came out of my bank on 29th.. gave o2 the payment code, but they still can’t find the payment

[MI5]

@Kay77 

Have you actually spoken to O2 about this as there is a scam text going around claiming to be from O2.

[RichL]

I've had exactly the same thing yesterday. Loging to MyO2 also displays a warning about account being overdue. My bank shows the monthly direct debit was collected in the usual way. Its not a scam text because although I was unable to contact Customer Services (call times out) I did get some response via the live chat who also said they could see an outstanding payment. When I asked why when the direct debit had been collected in the normal way, they eventually said they would try and trace it!

Something has gone wrong with their accounting systems I think and I hope they will sort it out before blocking or otherwise limiting my account for non-payment!

[MI5]

We have had 3 or 4 similar reports this week so yes, it's possible there is a system issue somewhere.
One for us all to on the look out for.......