Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 Open your number is associated with another user.

Hi I got a new Iphone Xr keeping my original sim with a new 3 year contract. I work for the NHS and was told that I can get 25% discount on the Tariff. The problem I have is that when I enter the code follwing the " Your in. Welcome to 02 Open" email...

Resolved! 5g sim in 4g phone

I upgraded my sim contract just now and I ticked that my phone was 5g compatible, then searched to find that it wasn't. Will the 5g sim work in a 4g phone or will I have to change the sim order?

Resolved! Bundle

I want to keep sim I just bought how do I just get bundle for same sim instead of ordering a new one

Resolved! Insurance

Hello I would like to know if it is possible to add insurance on my phone ?

Voicemail switch off

hi, I'm aborded and I getting vm massiges but it's imposible to check and if i try dial 901 it's says unfortunately it's not availible for your number and each hour i get voicemail massage. How possible switch of its so anoing!

Resolved! 82070

my wife's account was being billed 1.25 every 3 days from this premium rate number. When we realised we contacted o2 who told us how to stop the payment. They also gave us details: www.testprscompliance.co.uk and 03333137900 to claim money back.The e...

Resolved! free gift offer

Having upgraded I had to claim a free set of ear buds after 14 days from Huawei. To do this I had to upload different items including a receipt. I've never had a receipt from O2 before and the only document that I had was the order information. Huawe...

Online Paying Problems

I am trying to place an online order but the O2 site does not except any of my card details. I have also used different browsers. I have also tried using the chat. But nothing works!! Help?!

Resolved! change credit card details

i've had a text from O2 (?) saying my payment card needs updating. But it doesn't run out till October. I"m suspicious. I've tried logging onto My O2 but can't see where to check my payment card information. Any ideas?

Resolved! Is this a scam message

I’ve received a text from +44 7376 384 033 saying we couldn’t process your last payment, to resume service, contact billing O2payment.failed12.com. My payments are up to date, I’ve checked. Thanks

O2

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