Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! sim

I am looking to get a sim, 20Gb ulimited texts&calld for £21 a month but keep my same number

Resolved! Using data sim abroad

HiI have an O2 data sim with 20Gb per month allowance on a pay monthly rolling contract. The sim is installed in a mifi deviceI am based in the UK but am travelling to Holland tomorrow. Will I be able to use the data allowance without any additional ...

Resolved! O2 billing statement

Hello, I am writing to find out how I can print off an O2 bill with my address on it. I currently have a paperless account but need proof of address from my phone company and am unable to find this on the website. Is there somewhere where I can print...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! 4G abroad in the EU (roaming)

Hi, I’m trying to get 4G to work when abroad in the EU. Currently my phone only works on 3G when roaming. My 4G works fine in the UK.I have tried 4G in many cities in many countries, it never works. My friends (also roaming) have 4G and it works fine...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Top up Offer

Was offered an extra top up of £15. I accepted the offer, topped up but the £15 never appeared. Got to the Live Chat and was told that the £15 was a "virtual" payment !! Must make some virtual calls now..........

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Billing

I joined o2 on Saturday 7th with a new pay monthly contract, to then be told that my bill was ready the next day and that I would be billed the full amount - to be taken from my account on the 22nd September. How is this right? Nearly £50 for less th...

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! best tariff for infrequent use

I have about £87 credit on my account, and as I have another phone which I use frequently, I only use the O2 one every 6 months for a chargeable call in order to retain the number (and the credit). My curent tariff is described as Pay as you Go / Fav...

bpb by Level 1: Joiner
  • 4 replies
  • 2 kudos

Resolved! pac number

i want to change network providers but want to keep my o2 phone number so i need the PAC number asap im on pay as you go i cant telephone to get it could i get it online

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Mobile wifi

I'm struggling connecting to my new mobile wifi box, any tips? TIA

Sapper by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Cancel top-up

Hi everyone, I accidently purchased a £30 top-up for my PAYG whilst updating my credit card details on my O2 website. All I wanted to do was to update my credit card details really. Any ideas how I can cancel this £30 top-up? I had £20 left on my pho...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos