Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Keeping my number

Hi all, I have requested that my old PAYG phone number be transferred to my new monthly sim, and I am told this takes up to 24 hours, which makes sense. But the operator on the other end of the chat has told me that both of my sims will lose network ...

Resolved! moving mobile number to O2

Hello, I'm signing up with O2 (contract) currently pay as you go with Virgin. Can I transfer a pay as you go mobile number and how do I find pac?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Payments

I have 2 contracts on my app in my name if I pay on one will it apply to both

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! A question about my new monthly sim

Hello all, Yesterday I ordered the £20 monthly sim deal (15GB) found on this page: It states that the offer ends on 4th October. Does this mean that after that da...

want pac code

I want pac code before my contract finish on 9th October only few days left.can i get a pac code early before 9th October 2017?or do i have to wait after 9th October 2017?virgn media i get better a deal for 36 month contract for iPhone 8 £29 a month ...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Recent Usage

Hi,I have an O2 Pay Monthly contract. Why can I no longer view 'recent usage' - ie: calls/texts made/sent after the date of the last bill?This information was readily available on My O2 until the recent 'improvements' to the website.I have downloaded...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Resolved! Pay as you go

Can you please tell me if under the August tariff change, I still need to make a 3 minute chargeble call every 6 months to retain my contract. Thankyou.

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Bills

How far back can i go to look at old invoices.

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! emergency phone - regular top up no longer required?

I realise that chargeable events (calls, texts) must be made at least 6 monthly. Also I was previously told that I needed to top up every 900 or so days to retain the number and credit. However, I could not find this condition in the current T & Cs. ...

bpb by Level 1: Joiner
  • 9 replies
  • 0 kudos