Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Student discount on refresh airtime

I have been trying to contact O2 to claim my refresh airtime 20% student discounton the Samsung Galaxy S10 Lite on refresh airtime contract that I purchased on 30/03/20. Because I cannot enter a store at the moment, as they are all closed due to Coro...

Resolved! Difficulty paying my bill due to no job

Please note I have lost my job due to convid-19 and I’ve got no income to pay my bill and I’m really worried regarding this and don’t know what to do as I can’t get in contact with 02

SIM SWAP

hiis there anyway to swap my sim without contacting customer servicethe online sim swap is downi got a new phone yesterday and sim card to swap, i sent the text from my old sim and they swapped it to the new onenow i cant receive texts but cant send,...

Resolved! Overcharge

Hi, I have being paying the same amout each month for my contract which is £13 something but my laast bill was £28+ , what the hell. I use WiFi all the time but now they are charging me for Gifs, and imogies. The same with my Partner her bill went fr...

Paying too much

Hi, I believe I am paying way too much for my phone contract! Other of my friends pay around £40 for an iPhone 10 and some of my my friends pay £50 a month to have the very latest iPhone. I am playing £50 for an iPhone 7. Please can someone assist on...

Resolved! Delayed Payment

I've got a direct debit payment to be made in 2 days and i was originally calling 02 to ask if i can push the payment up to the 14thHowever their lines at the moment don't seem to have the option for notifying 02. I'm thinking of recording down the d...

Resolved! Possible scam text?

I just received a text saying that my monthly payment (due tomorrow) couldn't be taken and to click on the following link to "update my payment details". As nothing has changed with my bank account I am very suspicious of this - anyone any ideas? Als...

Unknown MMS charge

I’ve been charged for sending an mms to an unknown number. I received two text messages from the same number a few days ago. I do not recognise the number and most definitely did not send any messages

INCOMPATIBLE SIM CARD

HOW DO i GET AN O2 SIM THAT WORKS ON MY iPHONE 8

Cannot make calls with new iPhone 7

I cannot make any calls on my new iPhone 7. Nor can I receive any calls (they go straight to the voicemail). I have turned off the phone and re-started it again. I have turned Airplane Mode on and off again. Neither of these steps have helped. I can ...

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