Solved: SIM card

Cohanlon302 · ‎30-08-2020

Hi, I got a early upgrade yesterday in a o2 shop yesterday, I got the iPhone XR. However I asked that it’s okay to put my old SIM card into my new phone that was okay to do but when I put my old o2 SIM card into the new phone, it won’t read the o2 network but when I put it into my old phone the SIM card is reading the o2 network straight away. Can anyone help me with this?

Cleoriff · ‎30-08-2020

Not sure why your old sim wont work.

However, you could call O2 and ask them to migrate your number across, or do a sim swap

Guide: Sim Swap: a mini guide 2017 update

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎30-08-2020

Not sure why your old sim wont work.

However, you could call O2 and ask them to migrate your number across, or do a sim swap

Guide: Sim Swap: a mini guide 2017 update

Veritas Numquam Perit

MI5 · ‎30-08-2020

@Cohanlon302

Check you are putting the sim in the correct way up and if so, it sounds like the phone may be faulty, so I'd take it back for the store to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎02-09-2020

Hi @Cohanlon302 ,

Welcome to our community. I just wanted to check in and ask how you're doing with the SIM card today? Any progress?

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