Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone arrived broken

Hi all. I'm a beginner at all this online stuff so forgive me if I'm posting this in the wrong place. Anyway my issue is that my phone was delivered yesterday and all appeared fine when I opened the parcel and inspected the actual device box, no sign...

Billing

I finished paying for my phone so expected billing to go down to tariff only. Just discovered O2 have been billing me for minutes and texts since April. My business has been shut due to Covid and I could really do without this additional expense. Any...

Resolved! Disable balance notifications

I have a new phone and every time I send a text I keep getting a notification telling me to text balance to 20202 etc etc. It's driving me mad! Does anyone know how to disable these notifications?

O2 won’t accept payment

O2 won’t accept payment from my debit card in app

Poor data network

Hi all,I’ve been having major issues with my data recently, say the last 3/4 weeks, I can’t even load webpages if I’m on 4g.Doing numerous speed tests, my upload is normally always faster than my download speed.I just don’t know what to do and it’s r...

Resolved! New Sim Card

I have just ordered a new 5g sim for my iphone se 2020. I understand that the phone does not support 5G. Will this still work in my phone

cancelled order

I placed an order on the 16th for a phone upgrade. On seeing the confirmation, I immediately realised I have the wrong device. Who creates a web page that uses carousels to choose a product which can be changed by a user scrolling down the page? Web ...

click and collect in stores

It says on the website we are unable to order click and collect directly to a store. This is becoming a realinconvience since I am always on the go due to my job. It would be massively easier if they re-open theirclick and collect service in store si...

Resolved! Screen

I need my screen replaced on insurance. This app is getting annoying I can’t get anywhere

Resolved! Final Bill

When is the best time to cancel your O2 Direct Debit when you cancel your O2 phone contract?

O2

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