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Mikeb1 · ‎01-10-2018

I have requested that my old iPhone 6plus be unlocked by o2. I did this via live chat on Thursday (27th Sept) at around 10pm but I’ve heard nothing at all via email or text and I’m struggling to find any way to check progress. The account corresponding to the phone is now closed as I’ve switched provider but I need the phone unlocked so my daughter can use it. I’ve looked at other posts and assumed it would be unlocked within 72hours but that hasn’t happened despite my plugging into iTunes. I’d appreciate any help or suggestions please

Martin-O2 · ‎02-10-2018

Thanks @MI5 It's good it's now in the guide. To clarify @Mikeb1's handset was still locked at O2's end so the process wouldn't have worked before this morning. They should be fine now though.

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Cleoriff · ‎02-10-2018

Good to hear @Martin-O2

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MI5 · ‎02-10-2018

Thanks @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mikeb1 · ‎02-10-2018

Thanks everyone, phone is now unlocked 😁

MI5 · ‎02-10-2018

Good news mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-10-2018

More and more people are having to turn to the community to get their phone unlocked and it's high time O2 sorted this out. I'm sure admin have much better things to do rather than continually seeking the help of a guru....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎03-10-2018

Awesome that's great news thanks for the confirmation @Mikeb1.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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Unlocking my old iPhone 6plus

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