on 02-10-2018 22:16
I have had my phone stolen from me yesterday and lost everything. I have had my mother call from England as I am in Brussels currently. my mum told me that you have cancelled my sim and a new one will be sent to me with my same number. They need me to call to verify this and I am trying to but I can't get ahold of anyone can someone help me please its urgent
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02-10-2018 22:23 - edited 02-10-2018 22:23
This is not Customer Services you are speaking to but a community forum made up of customers like yourself.
Please follow the instructions in the following link:
Good luck and welcome to the forum.
on 03-10-2018 05:08
@Natashah You can call customer service for free using Skype over WiFi, or borrow someone's phone on +44 800 032 1402 which is the code you will need to call from Brussels. You should also report the phone stolen to the local police.
on 03-10-2018 15:36
Hi @Natashah, sorry to hear about your phone. Please do let us know how you're getting on with this.
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