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Unlocking my old iPhone 6plus

Mikeb1
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I have requested that my old iPhone 6plus be unlocked by o2. I did this via live chat on Thursday (27th Sept) at around 10pm but I’ve heard nothing at all via email or text and I’m struggling to find any way to check progress. The account corresponding to the phone is now closed as I’ve switched provider but I need the phone unlocked so my daughter can use it. I’ve looked at other posts and assumed it would be unlocked within 72hours but that hasn’t happened despite my plugging into iTunes. I’d appreciate any help or suggestions please
Message 1 of 17
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Martin-O2
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Thanks @MI5 It's good it's now in the guide. smiling To clarify @Mikeb1's handset was still locked at O2's end so the process wouldn't have worked before this morning. They should be fine now though. 

 

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Message 11 of 17
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Cleoriff
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Good to hear @Martin-O2 wink

Veritas Numquam Perit

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Message 12 of 17
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MI5
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Thanks @Martin-O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 17
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Mikeb1
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Thanks everyone, phone is now unlocked 😁
Message 14 of 17
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MI5
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Good news mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 17
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jonsie
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More and more people are having to turn to the community to get their phone unlocked and it's high time O2 sorted this out. I'm sure admin have much better things to do rather than continually seeking the help of a guru....

Message 16 of 17
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Martin-O2
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Awesome that's great news thanks for the confirmation @Mikeb1smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


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Message 17 of 17
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