Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎15-10-2019
Accepted Solution

Unlock phone

Trying to transfer from sim O2 to Sky - asked for advice on how to do this on Saturday and was provided with a PAC code which I then activated through Sky.  No mention made of requirement to unlock phone. Now apparently need to wait seven days for the unlock phone PIN number or pay £15.00 to have my O2 sim reactivated.  Does it really take seven days?  Absolutely ridiculous!

Highlighted
Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Unlock phone

@Glasgow_Gill 

It's free to unlock.

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 81,071
Topics: 575
Solutions: 3,920
Registered: ‎04-01-2009

Re: Unlock phone

Do you still have access to My O2? You can request an unlock through there.

 

It is usually quicker than seven days though.

Highlighted
Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Unlock phone

Hi @Glasgow_Gill , welcome to our community!

It would be great to hear how you get on with this and if you managed to make any progress since you last posted. Do have a look at the above replies as well in case helpful - any help from the unlocking guide?

Let us know if you get stuck at any point, and we can check what we can do to help on our end. Smiley Happy

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature