Solved: Unlock phone

Darren5 · ‎04-11-2018

I have an old iphone 5 and my son's phone just broke he's on a different network so I want to unlock it so I can let him use it? I can't find on the my o2 where to unlock it

jonsie · ‎04-11-2018

Follow the advice in this link

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎04-11-2018

Follow the advice in this link

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎04-11-2018

I’ll tag our community admin just in case the unlock doesn’t happen as there have been recent issues with unlocking @EmilieT

jonsie · ‎04-11-2018

@Darren5needs to try the normal unlocking methods in the link before admin get involved.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎05-11-2018

Good morning @Darren5, sorry to hear about your son's phone

Did you get a chance to look through the guide @jonsie shared above yesterday? It outlines all the steps to follow to get a phoen unlocked, but if you need any additional help just let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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