Unlink accounts

[Buzz91]

How do I unlink accounts and set up separate logins?

[Cleoriff]

Hi @Buzz91 

You need to contact customer services to do this https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

[MI5 · Accepted solution]

Unfortunately it isn't possible to do.
There is a warning about this when initially linking accounts.
The only way would be to start a new account with a new email and cancel the old one.

[Buzz91]

Thank you, I tried the online chat but they said it couldn’t be done.  I’ll ring tomorrow.  

[Buzz91]

Does that mean taking out a new contract?

[MI5]

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@Buzz91 wrote:

Does that mean taking out a new contract?

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Yes, so best done when the minimum term is complete to avoid charges.

[Buzz91]

I don’t want to change my number though. I’m a bit confused how to do this

[gmarkj]

You don't have to.
Take out a new contract.
Once it's all set up, the people named on the current (old) and new ones need to call customer services.
Ask them to tranfer the number you wish to keep from the current (old) contract to the new one.
This closes the account generating a final bill (hence the advice this is best done once the minimum term is complete).

[MI5]

You can keep your number. You just need to start a new account. An O2 store can help with setting this up, just make sure you have a new email address.

[EmilieT]

Hi @Buzz91, I hope you found all the answers so far helpful!

Just to add to the above, I've double checked on my end what the options were regarding unlinking accounts and found the following:

• If you've added another mobile number on the billing system, these can not be separated, unless you completes a transfer of ownership. This means that the number you would like to move would have to be moved on to a brand new account that is an existing or a new connection.
• If you linked the numbers via My O2, you should have seen a warning advising that you can't unlink the accounts through my O2 online or via the app.

Hope this helps, and thanks everyone for the info and advice as well