Unlatching

[Gohagan]

We recently got an unlatching code for a phone however the lack of data suggests it might not be unlocked fully. Can anyone advise? (All setting are correct to use mobile data it just doesn't work) thanks

[jonsie]

O2 stopped locking phones a couple of years ago. Best to try another network sim first.

[Cam2]

How can I get the master code to umblock my sim/phone if I cannot get through to anyone in customer service

[MI5]

@Marjo @Martin-O2 ??

[Cleoriff]

@Cam2 

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone 

[Cam2]

This link does not work. The puk number does not work and getting through customer service is impossible. I can.t get to them

[MI5]

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@Cam2 wrote:
This link does not work. The puk number does not work and getting through customer service is impossible. I can.t get to them

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That link is for unlocking under normal circumstances.

It won't workk for you as your phone is hardlocked.

[Martin-O2]

Thanks for the tag @MI5, I've picked this up with @Cam2 via PM.

[matt4]

my unlatching code isn't working

[jonsie]

@Martin-O2?

[Martin-O2]

Cheers for the tag @jonsie!

@matt4 I should be able to help with this one. I'll drop you a private message so that we can go over the details.